Comprehensive IT & SRE Services

Commercial Site Reliability & Fleet IT

Dedicated infrastructure management under the transparent $65/hr retainer model.

1. Proactive Host & Server Telemetry

Continuous agent and agentless monitoring across desktop fleets, virtualized environments, and physical servers. Monitoring software agents are provided at zero markup.

Bundled Free of Software Agent Surcharges

POSIX & Windows Telemetry: Real-time RAM, CPU, disk I/O, and service queue tracking.

Automated Patch Hygiene: AST-validated patches (`node --check`, `perl -c`) preventing boot crashes.

Unicode & Stream Integrity: UTF-8 stream normalization eliminating data corruption log warnings.

Early Threat Isolation: Instant memory leak and unauthorized endpoint connection alerts.

2. Infrastructure & Secure Connectivity

Zero-trust access architectures, secure VPN tunnels, remote workstation builds, and network hardware orchestration rooted in T-Mobile and Boeing enterprise patterns.

Remote & Hybrid Workstation Hardening

Custom VPN Tunnels: Encrypted remote desktop and server gateway access control.

Chroot Multi-Tenant Jails: Lightweight, mathematically isolated server compute instances.

Cisco & Switch Controls: Expert network device configuration based on 33,000+ device fleet management.

Cloud Integration: AWS, Azure, and Google Cloud hybrid connectivity and DNS security.

3. Business Continuity & Disaster Recovery

Continuous verification, multi-tiered backup snapshots, and dry-run disaster recovery drills ensuring sub-hour recovery times without data loss.

Zero-Loss Granular Restores

Baremetal Reboot Shielding: Self-healing architectures that auto-recover post reboot.

Dry-Run DR Validations: Regular simulated disaster recovery exercises guaranteeing restore paths.

Atomic Inode Preservation: Non-destructive backup protocols preserving original file timestamps.

SHA-256 Deduplication: Cryptographic deduplication saving up to 80% on storage costs.

4. 24/7 Priority Emergency Support

Emergency on-call dispatch included directly in active retainer plans with zero emergency response surcharges or penalty standard rates.

Zero Emergency Surcharges

Direct Senior SRE Contact: No tier-1 call center script readers; work directly with Haven Skys.

Same Discounted $65/hr Rate: Emergencies don't inflate hourly costs.

Sub-15 Minute Rapid Response: High-priority incident triage for active business retainers.

Post-Incident RCA Reports: Root Cause Analysis provided post-incident to prevent recurrence.

Residential Repair & Home Systems

Precision component repair, data recovery, and home networking at $75–$85/hr.

1. Board-Level Hardware Repair

Component-level diagnostics, micro-soldering, DC jack replacements, power supply repairs, LCD screen replacements, and liquid damage recovery for PCs, Macs, and laptops.

Parts Billed Exactly at Cost

Micro-Soldering & SMD Rework: Fixing damaged traces, capacitors, and VRM power stages.

Thermal Overhaul: Thermal paste re-application and custom heatsink fan replacements.

Screen & Hinge Rebuilds: Structural reinforcement and OEM panel replacements.

Power Rail Diagnostics: Short-circuit isolation using thermal and multimeter probing.

2. Advanced Data Recovery & Cloning

Rescuing unreadable NVMe SSDs, mechanical HDDs, USB drives, and corrupted OS partitions with non-destructive sector imaging.

No-Data, No-Recovery Fee Scoping

Bit-by-Bit Sector Cloning: Extracting raw images before physical degradation accelerates.

Corrupt Partition Rebuilding: FAT32, NTFS, APFS, EXT4 file table reconstruction.

Automated Cloud Sync Setup: Local NAS and encrypted off-site backup deployment.

Zero-Loss Migration: Effortless transfer of all profiles, apps, and photos to new hardware.

3. Home Mesh Wi-Fi & Smart Network Design

Eliminating dead zones, buffering, and security vulnerabilities with enterprise-grade mesh Wi-Fi, Ethernet backhauls, and smart home IoT segmentation.

Zero Dead-Zone Guarantee

Mesh Network Tuning: Seamless roaming across multi-story homes and outdoor spaces.

Isolated IoT Guest Networks: Shielding personal computers from smart device exploits.

Cat6 Hardwired Drops: Ultra-low latency connections for home offices and gaming stations.

Personal Cloud Storage: Private Synology / QNAP NAS setup for local media streaming.

4. Custom PC Builds & Malware Removal

Bespoke gaming and creator rigs, deep OS decontamination, rootkit eradication, and precision BIOS tuning.

Clean-Room Assembly & Stress Testing

Custom Hardware Assembly: Clean cable management, liquid cooling, and airflow optimization.

Deep Rootkit & Malware Cleanse: Eliminating cryptominers, spyware, and pop-up hijackers.

48-Hour Burn-In Stress Tests: MemTest86, FurMark, and CPU thermal throttling validation.

OS Optimization: Debloated Windows installations running at peak responsiveness.

Our Full Service Catalog