Save 20–30% compared to standard a la carte billing while receiving dedicated enterprise-level SRE oversight and $0 emergency response fees.
Retainer allocations are sized at approximately 1 hour per employee per week. This ensures adequate proactive maintenance, updates, and telemetry monitoring.
Standard a la carte IT support ranges from $75 to $85 per hour. Setting an active retainer locks your base rate and all overage hours at a flat $65/hour.
Monthly retainers split weekly. High-volume weeks exceeding the allocated threshold transition to overage billing at the same discounted $65/hr rate—never inflated penalty rates.
Adjust the slider to see how weekly non-accumulating retainer units map to your organization.
| Feature / Support Component | Rapid Computers Retainer | Traditional A La Carte / Competitors |
|---|---|---|
| Base Hourly Billing Rate | $65 / Hour | $75 – $85+ / Hour |
| Emergency On-Call Surcharges | $0.00 (Zero Surcharge) | 1.5x – 2x Penalty Rates ($130–$170/hr) |
| Overage Rate Structure | Locked at $65 / Hour | Spikes to Standard $85+ Rates |
| Monitoring Agent Software | Included Free* | $10 – $25 Per Seat / Month Markup |
| Invoicing Flexibility | Weekly or Monthly Consolidated | Strict Pre-paid Non-refundable Blocks |
| Time Tracking Transparency | Itemized Weekly Activity Logs | Vague Monthly Lump Sums |
